Q&A Thursday

Which is Better: Virtual or Physical Agency?

When I first started building websites professionally and full-time out of my house, I almost immediately wanted an office. I would…

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How to Build Value in the Web Design Sales Process

Recently, I wrote a blog post published over at Tuts+ about 3 things to help you sell $3k+ website projects. A…

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How to Get Your First Web Design Client

My first client was a chocolatier in Michigan. Steve and I built the original site for $500. It included a homepage,…

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Is the Web Dead?

Every so often I get asked a very important question:    “Brent, is the web dead? Should I even be considering…

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What Is The Best CRM and Project Management Software to Run Your Web Business

I am asked this question just about every week: “What CRM and Project Management System should I use to manage my…

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Why Great Support Can Lead to Lucrative Web Design Profits

When I first started building websites, I loved starting new projects. New clients, a new industry, new problems to solve: sweet!…

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Which is Better: Selling Websites In Person or Over the Phone?

A lot of my sales courses teach how to sell through meetings with your prospects. Namely, multiple meetings (or interactions) over…

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The Promise of Future Work is Seductive

I can’t tell you how many times I’ve heard some version of this sentence: “If this goes well, we have a…

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3 Reasons Great Design Isn’t Enough to Get Higher Prices

I love great design. My team, over the years, has often given me a hard time because I can tell if…

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How to Overcome the Dark Side of Cold Calling

Cold calling sucks. But… It’s the only tactic that you can turn on any second of any day and start having…

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3 Things to Think About Before Attacking a Niche

I am a big proponent of businesses focusing a lot of energy on developing their ideal customer and, better yet, identifying…

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Stop Looking for the Perfect Client

On recent blogs, all the rage is to tell you to only work with clients that: Let you have creative freedom…

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How to Overcome Low Self Confidence When Selling Websites

There is a big stereotype out there that links selling and the art of sales to self confidence. If I am…

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Leveraging the LinkedIn Test to Define Your Ideal Customer

My first question to web professionals subscribing to our site is “what is your greatest pain?” While the answers vary, most…

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Is Publishing Web Design Prices On Your Website Right For You?

To list prices, or not to list prices, that is the question. This question came in over Twitter from @themartin. I…

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Getting Clients to Follow Up After Sending a Website Proposal

We’ve all been there… You spend hours with a prospective client. Magic is in the air and they say, “can you…

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Tips for Hiring Sales People for Your Web Design Business

I get asked all the time, “How can I hire a salesperson?” My quick answer: “It’s really hard.” But it’s not…

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Waiting On Content Can Kill a Web Design Project

I’ve been there more times than I would like to admit: the elusive five-yard line of a web project. The point…

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Lacking Focus Can Be The Death of Your Web Design Business

We are all hard wired with a fear of missing opportunity. Sometimes it sounds easier to try to go after everything…

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Why Endless Revision Rounds Can Kill Your Cash Flow Situation

A long, long time ago I had a phrase in my contracts: “Unlimited rounds of revisions.” Before you start yelling at…

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Are You Lacking Clients Because You Suck at Sales?

Before you rush to judgment on your sales abilities (even if those need a little work), you might be lacking clients…

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How to Talk About Pricing with Your Web Design Clients

In my early days, I got really hung up on clients wanting to know about price. They would say, “we need…

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Tips to Keep the Flame Alive in Your Web Design Business Partnership

Business partnerships can be tough. I co-founded HotPress Web with Steve Thiel in 1999. Last year, he and I started uGurus.…

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